Privacy Policy

Last updated: December 2025

1. Introduction

Deaf Progress respects your privacy.

We look after your personal information carefully and safely.
This Privacy Policy explains what information we collect, why we collect it, and what rights you have.

We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Deaf Progress provides consultancy, training, and community-led work to support Deaf people and improve accessibility.

Deaf Progress is the data controller for the personal information we collect.

Contact us:
📧 contact@deafprogress.co.uk

3. What Information We Collect

We may collect the following information:

• Your name
• Your email address
• The name of your organisation (if you choose to share it)
• Any information you choose to send us by email, forms, or messages

We do not knowingly collect information about children.

4. Why We Use Your Information

We use your information to:

• Reply to your messages or questions
• Provide information about our services
• Deliver training or consultancy you ask for
• Improve our website and services

We only use your information when the law allows us to.
This may be because:

• You have given consent
• We need it to provide a service
• We have a legal obligation
• We have a legitimate reason that does not override your rights

5. How We Keep Your Information Safe

We store your information securely.

We take steps to protect it from:

• Loss
• Misuse
• Unauthorised access

We only keep your information for as long as we need it, then delete it securely.

6. Sharing Your Information

We do not sell or share your information for marketing purposes.

We may share your information only if:

• The law requires us to
• It is needed to provide a service you asked for

Anyone we share information with must keep it safe and follow data protection law.

7. Your Rights

You have the right to:

• See the information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information
• Ask us to stop or limit how we use your information
• Withdraw your consent at any time

To use your rights, email us at:
📧 contact@deafprogress.co.uk

8. Complaints

If you are unhappy with how we use your information, you can complain to the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk
Phone: 0303 123 1113

We would appreciate the chance to resolve concerns first—please contact us.

9. Cookies

Our website may use cookies.

Cookies are small files that help the website work properly and understand how people use it.

You can control or turn off cookies using your browser settings.

10. Other Websites

Our website may link to other websites.

We are not responsible for how other websites collect or use your information.
Please check their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Cookie Policy

Last updated: December 2025

What are cookies?

Cookies are small text files that are stored on your device when you visit a website.

They help the website work properly and understand how people use it.

How we use cookies

Deaf Progress may use cookies to:

• Make sure the website works properly
  
• Understand how people use our website
  
• Improve our website and services
  

We do not use cookies for advertising.

Types of cookies we may use

• Essential cookies
  These are needed for the website to work correctly.
• Analytics cookies (if used) These help us understand how visitors use the website, so we can improve it.

Managing cookies

You can choose to:

• Accept or reject cookies
  
• Delete cookies already stored
  

You can do this through your browser settings.

Each browser is different, so check your browser’s help pages for instructions.

Changes to this policy

We may update this Cookie Policy from time to time.

The latest version will always be on our website.

FREQUENTLY ASKED QUESTIONS - FAQs

Deaf Progress FAQs

What is Deaf Progress?
Deaf Progress is a Professional Interpreting
We support Deaf people, organisations, and communities to improve accessibility, inclusion, and communication.

What services do you provide?
We provide:

• Advocacy and support
  
• Employment services
  
• Community events and social activities
  
• Courses, including BSL and Deaf Awareness training
  
• Consultancy and accessibility advice
  

Who are your services for?
Our services are for Deaf people, organisations, employers, charities, and public services.

Do you provide advocacy and support?
Yes. We support Deaf people to access services, understand their rights, and be heard.

Do you offer employment support?
Yes. We support Deaf people into work and help employers create accessible workplaces.

Do you run community events and social activities?
Yes. We organise accessible events and activities for Deaf people to connect and build community.

Do you offer British Sign Language (BSL) courses?
Yes. We offer BSL courses and Deaf Awareness training for individuals and organisations.

Do you provide Deaf Awareness training?
Yes. We deliver Deaf Awareness and cultural competency training for staff, teams, and leaders.

Do you offer consultancy and accessibility advice?
Yes. We provide Deaf-led consultancy to help organisations improve accessibility and inclusion.

Do you work online or in person?
We work both online and in person, depending on the service and your needs.

Do you work with organisations and employers?
Yes. We work with public sector organisations, charities, employers, and community groups.

Can I get information in an accessible format?
Yes. You can ask for information in Easy Read, BSL, or other accessible formats.

How do I contact you?
You can email us at:
contact@deafprogress.co.uk